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Worksoft product life cycle

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Worksoft product life cycle

Worksoft Certify

Certify 6.x - Active support ends June 2007; End of passive support Dec 2007

Certify 7.x - Active support ends June 2008; End of passive support Dec 2008

Certify 8.1.x - Active support ends Mar 2009; End of passive support Dec 2009

Certify 8.2.x - Active support ends Mar 2010; End of passive support Mar 2011

Certify 8.3.x - Active support ends June 2010; End of passive support Jun 2011

Certify 8.4.x - Active support ends Dec 2010; End of passive support Dec 2011

Certify 8.5.x - Active support ends Dec 2011; End of passive support Dec 2012

Certify 8.6.x - Active support ends Dec 2012; End of passive support Dec 2013

 

Worksoft Process Reporting (BPP) 8.x active support ends June 2012.

Worksoft Process Reporting (BPP) 8.x passive support ends Dec 2012.

Worksoft Process Reporting (BPP) 9.0.x active support ends Dec 2012.

Worksoft Process Reporting (BPP) 9.0.x passive support ends June 2013.

 

Worksoft eSignature active support ends September 2012

Worksoft eSignature passive support ends September 2013

Worksoft eSignature will no longer be supported after September 2013.

 

Worksoft Executive Dashboard active support ends September 2012

Worksoft Executive Dashboard passive support ends September 2013

Worksoft Executive Dashboard will no longer be supported after September 2013.

 

Worksoft Impact 1.3.x active support ends Jun 2012. Passive support ends Jun 2013.

Worksoft Impact 1.4.x active support ends Dec 2012. Passive support ends Dec 2013.

 

Worksoft Data 2.x active support ends Jun 2012. Passive support ends Jun 2013.

Worksoft Data 8.6.x active support ends Dec 2012. Passive support ends Dec 2013.

 

Worksoft Performance 8.5.x active support ends September 2012.

Worksoft Performance 8.6.x active support ends September 2013.

 

Recent Comments

By: Tina Posted on 30 Sep 2011 1:51 PM

These dates would be very helpful if you could please explain the meaning of "Active support" versus "Passive support" on this page.  I just want to be cleared on the support for the version that I currently have.  

Thank you!  

Tina

By: Yujira Posted on 3 Nov 2011 4:54 PM

Hi Tina,

A detailed explanation of these terms (and other support-related policies) can be found in the Worksoft Support Services guide available when you login as a customer on the Worksoft self-service portal (na2.salesforce.com/.../login.jsp) as well as on the Worksoft Community website under the Support gallery (community.worksoft.com/.../145.aspx).

Hope this helps,

Yujira Jirapinyo

Worksoft, Inc.

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