Symptom
You have been using Certify successfully. Suddenly, when you attempt to start Certify you receive the error message: "Error: There is no license for the feature CertifyClient version" and Certify will not run.
Root Cause
There are several possible reasons for this problem:
1. Your license server service has stopped and needs to be restarted.
2. Your license server machine is not available via the network for some reason.
3. Your license has either expired or has been uninstalled from the license server.
4. A recent change to your license server configuration (IP Address, Ethernet (MAC) Address, Disk ID, or Host Name) has invalidated the license keys.
Solution
To determine what is causing this to occur and resolve the problem, there are a couple of things you can try:
1. Ping the license server machine to see if it is available by opening a command prompt and entering "ping {license server name}" at the prompt.
If
this test fails, please contact your IT department to fix the network
connectivity problem.
2. If the Ping test returns OK, try the following:
If you are able to access the license server machine remotely (via
RDC or some other remote login process), please login to the license
server machine and:
a. Verify the License Server service (Sentinel LM) is running.
See
the following Wiki for instructions on how to find and restart this
service:
Restarting the License Server
b. If the Sentinel LM service is running, run the wlmadmin.exe tool
(provided in the Worksoft Certify Site Prep.zip file with your Certify
installation) and verify that you see "CertifyClient" as one of the
installed licenses for your subnet server. If wlmadmin.exe does not
show any installed licenses, please try reinstalling your license keys
by following the instructions in the Certify Enterprise Installation
Guide.pdf (provided in the Documents folder with your Certify
installation).
If any of the above solutions does not work, please open a case with Worksoft Customer Support.