With Citrix, you must put it into "install" mode by entering
"Change User /install" from a command prompt. Taking it out of install
mode is accomplished by entering "Change User /execute" from a command
prompt. When you install via Add or Remove Programs, Citrix
automatically goes into "Install" mode when you start the installation and
clicking "Next" or "Finish" after installation exits install mode. This
is not enough for Certify as the initial execution of Certify also must be
accomplished in "install" mode in order to allow the Interfaces to be installed
and registered correctly for all users. The correct basic installation
procedure for Citrix is:
1. Login
to the Citrix Server console as a local administrator
2. Put
Citrix in install mode
a.
Open a command prompt
b.
Enter "Change User /install"
3. Apply the Worksoft Certify patch (according to the README file).
4. Execute
Certify to finish the installation
5. Put
the Citrix user in execute mode
a.
Open a command prompt
b.
Enter "Change User /execute"