If you are experiencing installation problem with Vista, please check the following:
- Does the user who is installing Certify have admin
rights to the machine?
- Did the user follow the instructions for installing on Vista
in the Certify Enterprise Installation Guide?
- Did the user disable User Account Control?
To install Certify on a machine running the Microsoft Vista operating
system, you will need to disable the User Account Control (UAC). To
disable the User Account Control, open the Control Panel and type UAC
into the
Search text field. The Turn User Account Control On and Off link
appears.
Cancel the Use User Account Control option and click OK. You will need
to
reboot your computer before any changes will take effect.
- Did the user encounter an error installing the Microsoft .NET Framework pre-requisites?
When installing Certify on Vista, the installer will automatically check
that you have both the .NET Framework 2.0 SP2 and .NET Framework 3.0
SP2 installed. In some cases, the installer incorrectly indicates that
you must install these pre-requisites to continue. If you encounter a
message that says
".NET framework 2.0 sp2 is not installed. Please go to Microsoft site
and manually install this." or ".NET framework 3.0 sp2 is not
installed. Please go to Microsoft site and manually install this.", you
have run into this issue.
This problem arises because the installer cannot find the registry
value that it needs to confirm the pre-requisite .NET Framework is
installed.
To get around this issue you will need to manually edit the Windows
registry using Regedit. If you are not comfortable doing this, please
contact Worksoft Support to assist you.
I. Workaround for .NET Framework 2.0 SP2 not installed
1. Run regedit.
2. Go
to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework
Setup\NDP\v2.0.50727\Version
3. Copy the original value and save it in a Notepad text document.
4. Change the value to 2.2.50727
II. Workaround for .NET Framework 3.0 SP2 not installed
1. Run regedit.
2. Go
to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework
Setup\NDP\v3.0\Setup\Version
3. Copy the original value and save it in a Notepad text document.
4. Change the value to
3.0.30618.00
After changing the appropriate registry entries, do the following:
1. Run CertifySetup.exe
2. After Certify has installed
successfully, change the value(s) in the registry back to their original value(s).