Worksoft Certify Product Wiki

No endpoint listening error

Yujira — Fri, 03 Feb 2012 22:48:25 GMT

Current revision posted to Worksoft Certify Product Wiki by Yujira on 2/3/2012 4:48:25 PM

No endpoint listening error

Filed under: Troubleshoot, Certify Connect, Certify Data, Message Exchange, endpoint

Problem: When using Certify Data, the following error message is shown:

Root cause: The Worksoft Certify Connect (Message Exchange) Windows Service might not be running.

Resolution: Please verify if the Worksoft Certify Connect has been started in the Services Control Panel.
After this has been verified try browsing to the service URL (http://wslicense/MessageExchangeService/MessageExchange/). If the page loads without any errors then the service is running and available to clients. If there are any error at this point please submit a case with Worksoft Customer support and include the log files from the server (located in C:\logs by default).

Note: The only place where you need to change the URL information for Certify Data is in the Worksoft.Certify.exe.config file under the C:\program files\worksoft\certify\client folder. If you already have Certify Data working on the laptopanother machine, then you can also take the Worksoft.Certify.exe.config file from that laptop machine and apply copy it to the C:\program files\worksoft\certify\client folder of the Certify Client installed on Citrix server (when you are logged into the Citrix server as an administrator)where this error message occurred.

No endpoint listening error

Yujira — Fri, 03 Feb 2012 22:46:57 GMT

Revision 8 posted to Worksoft Certify Product Wiki by Yujira on 2/3/2012 4:46:57 PM

No endpoint listening error

Filed under: Troubleshoot, Certify Connect, Certify Data, Message Exchange, endpoint

Problem: When using Certify Data, the following error message is shown:

Root cause: The Worksoft Certify Connect (Message Exchange) Windows Service might not be running.

Note: The only place where you need to change the URL information for Certify Data is in the Worksoft.Certify.exe.config file under the C:\program files\worksoft\certify\client folder. If you already have Certify Data working on the laptop, then you can also take the Worksoft.Certify.exe.config file from that laptop and apply it to the Certify Client installed on Citrix server (when you are logged into the Citrix server as an administrator).

No endpoint listening error

Yujira — Fri, 18 Nov 2011 22:46:47 GMT

Revision 7 posted to Worksoft Certify Product Wiki by Yujira on 11/18/2011 4:46:47 PM

No endpoint listening error

Filed under: Troubleshoot, Certify Connect, Certify Data, Message Exchange, endpoint

Problem: When using Certify Data, the following error message is shown:

Root cause: The Worksoft Certify Connect (Message Exchange) Windows Service might not be running.

No endpoint error

Yujira — Wed, 16 Nov 2011 19:59:12 GMT

Revision 6 posted to Worksoft Certify Product Wiki by Yujira on 11/16/2011 1:59:12 PM

Troubleshooting Certify Data: No endpoint error

Filed under: Troubleshoot, Certify Connect, Certify Data, Message Exchange, endpoint

Problem: When using Certify Data, the following error message is shown:

Root cause: The Worksoft Certify Connect (Message Exchange) Windows Service might not be running.

Troubleshooting Certify Data: No endpoint error

Yujira — Tue, 15 Feb 2011 23:51:06 GMT

Revision 5 posted to Worksoft Certify Product Wiki by Yujira on 2/15/2011 5:51:06 PM

Troubleshooting Certify Data: No endpoint error

Filed under: Troubleshoot, Certify Connect, Certify Data, Message Exchange, endpoint

Problem: When using Certify Data, the following error message is shown:

Root cause: The Worksoft Certify Connect (Message Exchange) Windows Service might not be running.

Troubleshooting Certify Data

Yujira — Mon, 15 Nov 2010 23:45:35 GMT

Revision 4 posted to Worksoft Certify Product Wiki by Yujira on 11/15/2010 5:45:35 PM

Troubleshooting Certify Data

Filed under: Troubleshoot, Certify Connect, Certify Data, Message Exchange, endpoint

Problem: When using Certify Data, the following error message is showshown:

Root cause: The Worksoft Certify Connect (Message Exchange) Windows Service might not be running.

Troubleshooting Certify Data

dking — Mon, 15 Nov 2010 23:44:12 GMT

Revision 3 posted to Worksoft Certify Product Wiki by dking on 11/15/2010 5:44:12 PM

Troubleshooting Certify Data

Filed under: Troubleshoot, Certify Connect, Certify Data, Message Exchange, endpoint

Problem: When using Certify Data, the following error message is show:

Root cause: The Worksoft Certify Connect (Message Exchange) Windows Service might not be running.

Resolution: Please verify if the Message Exchange Service Worksoft Certify Connect has been started in the Services consoleControl Panel.
After this has been verified try browsing to the serviceurl URL (http://wslicense/MessageExchangeService/MessageExchange/). If the page loads without any errors then the service is running and available to clients. If there are any error at this point please submit a case with Worksoft Customer support and include the log files from the server (located in C:\logs by default).

Troubleshooting Certify Data

Yujira — Mon, 15 Nov 2010 23:05:24 GMT

Revision 2 posted to Worksoft Certify Product Wiki by Yujira on 11/15/2010 5:05:24 PM

Troubleshooting Certify DataInstallation

Filed under: Installation, Certify Data

Problem: When using Certify Data, the following error message is show:

Root cause: The first thing I would Message Exchange Service might not be running.

Resolution: Please verify is if the Message Exchange Service has been started in the Services console.
After this has been verified try browsing to the service url (http://wslicense/MessageExchangeService/MessageExchange/). If the page loads without any errors then the service is running and available to clients. If there are any error at this point please request submit a case with Worksoft Customer support and include the log files from their the server (located in C:\logs by default) and we can proceed from theredefault).

Troubleshooting Certify Data Installation

Yujira — Mon, 15 Nov 2010 23:00:40 GMT

Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 11/15/2010 5:00:40 PM

The first thing I would verify is if the Message Exchange Service has been started in the Services console.
After this has been verified try browsing to the service url (http://wslicense/MessageExchangeService/MessageExchange/). If the page loads without any errors then the service is running and available to clients. If there are any error at this point please request the log files from their server (located in C:\logs by default) and we can proceed from there.

FAQ for Certify Performance SAP GUI

Yujira — Wed, 01 Feb 2012 21:33:32 GMT

Current revision posted to Worksoft Certify Product Wiki by Yujira on 2/1/2012 3:33:32 PM

FAQ for Certify Performance SAP GUI

Filed under: Certify Performance SAP GUI, TestManager

Question: We distribute our ECC ABAP load between 10 servers and expect the Test Manager to be connected to the Message server. Is it possible to configure Test manager to connect to the message

Answer: The TestManager connection to SAP does not require load balancing. This connection is used to export the runtime test data to the Testmanager. The data is then sent to agents to replay against the SAP system. Only the agents that replay SAP activity need to be configured to use the logon groups in SAP. This is configured within the YTEST transaction.

FAQ

Yujira — Wed, 01 Feb 2012 21:32:01 GMT

Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 2/1/2012 3:32:01 PM

SAP Transports for Certify products

Yujira — Wed, 01 Feb 2012 00:52:12 GMT

Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/31/2012 6:52:12 PM

SAP Transports for Certify products

Filed under: SAP transports

Problem: After importing the transport package into the system, the transport returned errors saying that the transport was trying to duplicate indexes.

       -----------------------------------------------------------------------------------------------------------------------------------------
       |   Activate table ZWORKSOFT_CTA_T1                                                                                                   
       |   Enhancement category for table missing                                                                                             
       |   Enhancement category for include or subtype missing                                                                             
       |   Table ZWORKSOFT_CTA_T1 was activated with warnings                                                                                  |
       -----------------------------------------------------------------------------------------------------------------------------------------
       |   Activate table ZWORKSOFT_CTA_T2                                                                                                  
       |   Enhancement category for table missing                                                                                           
       |   Enhancement category for include or subtype missing                                                                             
       |   Table ZWORKSOFT_CTA_T2 was activated with warnings                                                                                  |
       -----------------------------------------------------------------------------------------------------------------------------------------
       |   Activate table ZWORKSOFT_CTA_T3                                                                                                
       |   Enhancement category for table missing                                                                                          
       |   Enhancement category for include or subtype missing                                                                          
       |   Table ZWORKSOFT_CTA_T3 was activated with warnings                                                                          
       -----------------------------------------------------------------------------------------------------------------------------------------
       |   Activate table ZWS_CTS_ADD_OBJS                                                                                               
       |   Enhancement category for table missing                                                                                       
       |   Enhancement category for include or subtype missing                                                                 
       |   Table ZWS_CTS_ADD_OBJS was activated with warnings                                                            
       -----------------------------------------------------------------------------------------------------------------------------------------
       |   Activate table ZWS_CTS_STAT_4TR                                                                                            
       |   Enhancement category for table missing                                                                        
       |   Enhancement category for include or subtype missing                                              
       |   Table ZWS_CTS_STAT_4TR was activated with warnings

Root cause: This transport error is fine. It says that the index Some SAP Systems are configured to detect whether indexes already exists and warn the user. However, it will not prevent the transports from being imported.

Resolution: There is nothing that needs to be corrected. The transport was successfully run.

SAP Transports for Certify products

Yujira — Wed, 01 Feb 2012 00:46:23 GMT

Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 1/31/2012 6:46:23 PM

Problem: After importing the transport package into the system, the transport returned errors saying that the transport was trying to duplicate indexes.

Root cause: This transport error is fine. It says that the index already exists.

Resolution: There is nothing that needs to be corrected. The transport was successfully run.

IBM Rational® Quality Manager Integration

Yujira — Tue, 31 Jan 2012 23:56:06 GMT

Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/31/2012 5:56:06 PM

Symptom: Changing the Worksoft-profile.ini has no affect on the RQM integration.

Root cause; The customer named the files Worksoft-profile.ini.original and Worksoft-profile.ini.ibm and kept alternate versions of Worksoft-profile.ini in the IBM RQM folder provision_files.

Resolution: With IBM Rational® Quality Manager, the IBM folder provision_files must not contain extra files in it. Please remove alternate versions of the Worksoft-profile.ini file from the folder.

Worksoft Certify Connect Suite

Yujira — Tue, 31 Jan 2012 23:53:45 GMT

Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/31/2012 5:53:45 PM

Worksoft Certify Connect Suite

Filed under: Certify, Integration

Certify connect

Business Content

[[certify:Certify Impact|Certify Impact]]
[[certify:Certify BPP reporting|Certify BPP reporting]]
[[certify:Certify eSignature|Certify eSignature]]
Worksoft Certify Data
[[certify:Worksoft Execution Manager|Worksoft Execution Manager]]

Enterprise Integration

Connect Worksoft Certify with your other enterprise test management solutions to preserve and enhance your existing investments. Certify Connect provides bi-directional integration which allows you to increase your automation capabilities while extending your existing test and validation processes. Worksoft supports the following enterprise solutions:

SAP® Solution Manager
IBM
[[certify:IBM Rational® Quality Manager Integration|IBM Rational® Quality Manager Integration]]
HP Quality Center Integration

Worksoft Certify Connect Suite

Yujira — Thu, 12 Jan 2012 21:28:27 GMT

Revision 5 posted to Worksoft Certify Product Wiki by Yujira on 1/12/2012 3:28:27 PM

Worksoft Certify Connect Suite

Filed under: Certify, Integration

Certify connect

Buiness

Business Content

[[certify:Certify Impact|Certify Impact]]

[[certify:Certify BPP reporting|Certify BPP reporting]]

[[certify:Certify eSignature|Certify eSignature]]

Worksoft Certify Data

[[certify:Worksoft Execution Manager|Worksoft Execution Manager]]

Enterprise Integration

Connect Worksoft Certify with your other enterprise test management solutions to preserve and enhance your existing investments. Certify Connect provides bi-directional integration which allows you to increase your automation capabilities while extending your existing test and validation processes. Worksoft supports the following enterprise solutions:

SAP® Solution Manager

IBM Rational® Quality Manager

HP Quality Center Integration

Worksoft Certify Connect Suite

Yujira — Fri, 18 Nov 2011 16:05:17 GMT
Revision 4 posted to Worksoft Certify Product Wiki by Yujira on 11/18/2011 10:05:17 AM

Worksoft Certify Connect Suite

Filed under: Certify, Integration

Certify connect

Buiness Content

Certify Impact

Certify
- [[certify:Certify Impact|Certify Impact]]
- [[certify:Certify BPP reportingreporting|Certify BPP reporting]]
- [[certify:Certify eSignature|Certify eSignature]]
- Worksoft Certify eSignatureData
Enterprise Integration

Connect Worksoft Certify with your other enterprise test management solutions to preserve and enhance your existing investments. Certify Connect provides bi-directional integration which allows you to increase your automation capabilities while extending your existing test and validation processes. Worksoft supports the following enterprise solutions:
- SAP® Solution Manager
- IBM Rational® Quality Manager
- HP ® Quality Center Integration

Worksoft Certify Connect Suite

Yujira — Wed, 17 Aug 2011 21:09:21 GMT

Revision 3 posted to Worksoft Certify Product Wiki by Yujira on 8/17/2011 4:09:21 PM

Worksoft Certify Connect - Enterprise integrationSuite

Filed under: Certify, Integration

Certify connect

Buiness Content

Certify Impact
Certify BPP reporting
Certify eSignature

Enterprise Integration

SAP® Solution Manager
IBM Rational® Quality Manager
HP® Quality Center

Worksoft Certify Connect - Enterprise integration

Yujira — Fri, 08 Jul 2011 20:04:04 GMT

Revision 2 posted to Worksoft Certify Product Wiki by Yujira on 7/8/2011 3:04:04 PM

Worksoft Certify Connect - Enterprise integration

Filed under: Certify, Integration

Enterprise Integration

SAP® Solution Manager
IBM Rational® Quality Manager
HP® Quality Center

Worksoft Certify Enterprise integration

Yujira — Fri, 24 Jun 2011 22:43:00 GMT

Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 6/24/2011 5:43:00 PM

Enterprise Integration

SAP® Solution Manager
IBM Rational® Quality Manager
HP® Quality Center

Worksoft Certify SOA Interface

Yujira — Mon, 30 Jan 2012 20:17:38 GMT

Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/30/2012 2:17:38 PM

Worksoft Certify SOA Interface

Filed under: SOA, eSOA

Worksoft Certify SOA Interface

The Certify SOA interface supports MSMQ and HTTP transport technology (Tibco created web services are currently not supported).

Both Certify SOA interface and Certify SAP eSOA interface support SAP or non-SAP SOA services that:

Are defined in a v1.1 WSDL
Use SOAP as the binding type
Use HTTP as the transport

To create SOA maps, there are two learn options: The SOA Learn and the Certify Learn for SOA (sold seperately).

The SOA Learn requires a WSDL file on the local machine

The Certify Learn for SOA provides "enterprise" learn options such as supporting WSDLs identified using URIs or provided by a UDDI server.

Worksoft Certify SOA Interface

Yujira — Thu, 26 May 2011 17:04:25 GMT

Revision 3 posted to Worksoft Certify Product Wiki by Yujira on 5/26/2011 12:04:25 PM

Worksoft Certify SOA Interface

Filed under: SOA, eSOA

Worksoft Certify SOA Interface

The Certify SOA interface supports MSMQ and HTTP transport technology (Tibco created web services are currently not supported).

To create SOA maps, there are two learn options: The SOA Learn and the eSOA learn Certify Learn for SOA (sold seperately).

The SOA Learn requires a WSDL file on the local machine

The eSOA Certify Learn for SOA provides "enterprise" learn options such as supporting WSDLs identified using URIs or provided by a UDDI server.

Worksoft Certify SOA Interface

Yujira — Wed, 25 May 2011 15:25:01 GMT

Revision 2 posted to Worksoft Certify Product Wiki by Yujira on 5/25/2011 10:25:01 AM

Worksoft Certify SOA Interface

Filed under: SOA, eSOA

Worksoft Certify SOA Interface

There

The Certify SOA interface supports MSMQ and HTTP transport technology (Tibco created web services are currently not supported).

To create SOA maps, there are two learn options: The SOA Learn which and the eSOA learn (sold seperately).

The SOA Learn requires a WSDL file on the local machineand then the ESOA

The eSOA Learn which provides "enterprise" learn options such as supporting WSDLs identified using URIs or provided by a UDDI server.

Worksoft Certify SOA Interface

Yujira — Fri, 25 Feb 2011 20:50:14 GMT

Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 2/25/2011 2:50:14 PM

Worksoft Certify SOA Interface

There are two learn options: The SOA Learn which requires a WSDL file on the local machine and then the ESOA Learn which provides "enterprise" learn options such as supporting WSDLs identified using URIs or provided by a UDDI server.

Worksoft Certify Performance

Yujira — Fri, 27 Jan 2012 01:13:56 GMT

Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/26/2012 7:13:56 PM

Certify Performance GUI does not support the paramterization of Currency fields from database tables. Usually a tester would put in a hard coded value for performance testing - there is no need to put in a currency value from database tables. If the line item has a currency value then I would hardcode an amount. Parameterization works for

Text fields

Integers

Dates

Sequential Numbers

Random Numbers

Unique Numbers

User ids

Periods (calendar periods - 01, 02, ....11, 12).

Using database table currrency amounts puts unnecessary workload on the system when creating load tests.

In order to support currency fields in the parameterization of tables would require a significant amount of work when there is an available work around.

Certify LiveTouch

Yujira — Wed, 25 Jan 2012 23:21:31 GMT

Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/25/2012 5:21:31 PM

Certify LiveTouch

Filed under: LiveTouch

Livetouch allows a step to be created with window, object and action with one mouse click.

The following interfaces support live touch as of Worksoft Certify 8.6.0.352 patch and up.

Worksoft Certify SAP Interface
Worksoft Certify HTML Interface
Worksoft Certify Java Interface
Worksoft Certify Flex Interface - Supports LiveTouch but it does not work with Certify Capture since it does not support incremental learn
Worksoft Certify PDF Interface
Worksoft Certify Silverlight Interface
Worksoft Certify Red Prairie Interface
Worksoft Certify Siebel Interface

The following media pages have a video Tutorial and a pdf user guide on using LiveTouch.

LiveTouch User Guide (.pdf)

LiveTouch Tutorial (.exe, to play just save and run. It is a Flash interactive tutorial)

If you have any further questions or comments you can post them in our forums or reply to this wiki.

Certify LiveTouch

Yujira — Wed, 25 Jan 2012 23:21:09 GMT

Revision 3 posted to Worksoft Certify Product Wiki by Yujira on 1/25/2012 5:21:09 PM

Certify LiveTouch

Filed under: LiveTouch

Livetouch allows a step to be created with window, object and action with one mouse click.

The following interfaces support live touch as of Worksoft Certify 8.6.0.352 patch and up.

Worksoft Certify SAP Interface
Worksoft Certify HTML Interface
Worksoft Certify Java Interface
Worksoft Certify Flex Interface - Supports LiveTouch but it does not work with Certify Capture since it does not support incremental learn
Worksoft Certify PDF Interface
Worksoft Certify Silverlight Interface
Worksoft Certify Red Prairie Interface
Worksoft Certify Siebel Interface

The following media pages have a video Tutorial and a pdf user guide on using LiveTouch.

LiveTouch User Guide (.pdf)

LiveTouch Tutorial (.exe, to play just save and run. It is a Flash interactive tutorial)

If you have any further questions or comments you can post them in our forums or reply to this wiki.

Certify LiveTouch

Yujira — Tue, 27 Jul 2010 22:34:19 GMT

Revision 2 posted to Worksoft Certify Product Wiki by Yujira on 7/27/2010 5:34:19 PM

Certify LiveTouch

Filed under: LiveTouch

Livetouch allows a step to be created with window, object and action with one mouse click.

The following media pages have a video Tutorial and a pdf user guide on using LiveTouch.

LiveTouch User Guide (.pdf)

LiveTouch Tutorial (.exe, to play just save and run. It is a Flash interactive tutorial)

If you have any further questions or comments you can post them in our forums or reply to this wiki.

Certify LiveTouch

Yujira — Wed, 14 Apr 2010 00:28:11 GMT

Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 4/13/2010 7:28:11 PM

Livetouch allows a step to be created with window, object and action with one mouse click.

Maintaining graphical context

Yujira — Wed, 25 Jan 2012 18:32:36 GMT

Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/25/2012 12:32:36 PM

Maintaining graphical context

Filed under: Visual context

GUI automation tools always require visual context in order to be able to run unattended (and also to take correct screenshots).

Using Remote Desktop component included in Microsoft Windows operating system will allow for visual context to be maintained, however, you should not minimize the RDP session because RDP connection when minimized will switch to a GUI-less mode which will cause the automation to fail.

The options are to use

A. Use other tools which allows for minimizing the session without going into a GUI-less mode (see list below).Or add

- RealVNC VNC tool

- Microsoft's Remote Desktops Snap In Console (or set) tsmmc.msc).

B. If your organization needs to use RDP connection, there might be a way to get around the suppression of GUI for the RDP session in minimized mode. Please see the following instructions. [Please do not attempt if you have never changed/edit the Windows Registry keys.] Set the DWORD "RemoteDesktop_SuppressWhenMinimized" to 2 in the Registry key HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\ on the Certify client machine.

Note:If you want to change the RDC settings for all accounts on the Certify client machine you have to do the same to the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Terminal Server Client\

Other ways to maintain visual context when logging into a test machine where Certify is installed using a remote connection.

These tools include:

- RealVNC VNC tool

- Microsoft's Remote Desktops Snap In Console (tsmmc.msc).

If your organization needs to use RDP connection, there might be a way to get around the suppression of GUI for the RDP session in minimized mode. Please see the following instructions.

For more information, please see Technical Notes: Configuring Worksoft Certify Lights-Out Testing.

Maintaining graphical context

Yujira — Thu, 19 Jan 2012 16:55:29 GMT

Revision 12 posted to Worksoft Certify Product Wiki by Yujira on 1/19/2012 10:55:29 AM

Maintaining visual graphical context

Filed under: Visual context

GUI automation tools always require visual context in order to be able to run unattended (and also to take correct screenshots).

The options are to use other tools which allows for minimizing the session without going into a GUI-less mode (see list below). Or add (or set) the DWORD "RemoteDesktop_SuppressWhenMinimized" to 2 in the Registry key HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\ on the Certify client machine.

Note:If you want to change the RDC settings for all accounts on the Certify client machine you have to do the same to the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Terminal Server Client\

Other ways to maintain visual context when logging into a test machine where Certify is installed using a remote connection.

These tools include:

- RealVNC VNC tool

- Microsoft's Remote Desktops Snap In Console (tsmmc.msc).

If your organization needs to use RDP connection, there might be a way to get around the suppression of GUI for the RDP session in minimized mode. Please see the following instructions.

For more information, please see Technical Notes: Configuring Worksoft Certify Lights-Out Testing.

Maintaining visual context

Yujira — Mon, 16 Jan 2012 17:13:06 GMT

Revision 11 posted to Worksoft Certify Product Wiki by Yujira on 1/16/2012 11:13:06 AM

Maintaining visual context

Filed under: Visual context

GUI automation tools always require visual context in order to be able to run unattended (and also to take correct screenshots).There

The options are many to use other tools which allows for minimizing the session without going into a GUI-less mode (see list below). Or add (or set) the DWORD "RemoteDesktop_SuppressWhenMinimized" to 2 in the Registry key HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\ on the Certify client machine.

Note:If you want to change the RDC settings for all accounts on the Certify client machine you have to do the same to the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Terminal Server Client\

Other ways to maintain visual context when logging into a test machine where Certify is installed using a remote connection.(Please note that RDP connection when minimized will lose visual context).

These tools include:

- RealVNC VNC tool

- Microsoft's Remote Desktops Snap In Console (tsmmc.msc).

If your organization needs to use RDP connection, there might be a way to get around the suppression of GUI for the RDP session in minimized mode. Please see the following instructions.

For more information, please see Technical Notes: Configuring Worksoft Certify Lights-Out Testing.

Maintaining visual context

Yujira — Sun, 15 Jan 2012 23:52:50 GMT

Revision 10 posted to Worksoft Certify Product Wiki by Yujira on 1/15/2012 5:52:50 PM

Maintaining visual context

Filed under: Visual context

GUI automation tools always require visual context in order to be able to run unattended (and also to take correct screenshots). There are many ways to maintain visual context when logging into a test machine where Certify is installed using a remote connection. (Please note that RDP connection when minimized will lose visual context).

These tools include:

- RealVNC VNC tool

- Microsoft's Remote Desktops Snap In Console (tsmmc.msc).

For more information, please see Technical Notes: Configuring Worksoft Certify Lights-Out Testing.

Maintaining visual context

Yujira — Sun, 15 Jan 2012 23:49:45 GMT

Revision 9 posted to Worksoft Certify Product Wiki by Yujira on 1/15/2012 5:49:45 PM

Maintaining visual context

Filed under: Visual context

GUI automation tools always require visual context in order to be able to run attended unattended (and also to take correct screenshots). There are many ways to maintain visual context when logging into a test machine where Certify is installed using a remote connection. (Please note that RDP connection when minimized will lose visual context).

These tools include:

- RealVNC VNC tool

- Microsoft's Remote Desktops Snap In Console (tsmmc.msc).

Maintaining visual context

Yujira — Thu, 26 May 2011 15:36:15 GMT

Revision 8 posted to Worksoft Certify Product Wiki by Yujira on 5/26/2011 10:36:15 AM

Maintaining visual textcontext

Filed under: Visual context

GUI automation tools always require visual context in order to be able to run attended (and also to take correct screenshots). There are many ways to maintain visual context when logging into a test machine where Certify is installed using a remote connection. (Please note that RDP connection when minimized will lose visual context).

These tools include:

- RealVNC VNC tool

- Microsoft's Remote Desktops Snap In Console (tsmmc.msc).

Maintaining visual text

Scott Rudolph — Fri, 13 May 2011 18:39:21 GMT

Revision 7 posted to Worksoft Certify Product Wiki by Scott Rudolph on 5/13/2011 1:39:21 PM

Maintaining visual text

Filed under: Visual context

GUI automation tools always require visual text context in order to be able to run attended (and also to take correct screenshots). There are many ways to maintain visual context when logging into a test machine where Certify is installed using a remote connection. (Please note that RDP connection when minimized will lose visual context).

These tools include:

- RealVNC VNC tool

- Microsoft's Remote Desktops Snap In Console (tsmmc.msc).

Maintaining visual text

Scott Rudolph — Fri, 13 May 2011 18:37:05 GMT

Revision 6 posted to Worksoft Certify Product Wiki by Scott Rudolph on 5/13/2011 1:37:05 PM

Maintaining visual text

Filed under: Visual context

GUI automation tools always require visual text in order to be able to run attended (and also to take correct screenshots). There are many ways to maintain visual context when logging into a test machine where Certify is installed using a remote connection. (Please note that RDP connection when minimized will lose visual context).

These tools include:

- RealVNC VNC tool

- Microsoft's Remote Desktops Snap In Console (tsmmc.msc).

Maintaining visual text

Yujira — Fri, 13 May 2011 17:45:16 GMT

Revision 5 posted to Worksoft Certify Product Wiki by Yujira on 5/13/2011 12:45:16 PM

Maintaining visual text

Filed under: Visual context

These tools include:

- RealVNC VNC tool

- Microsoft's Remote Desktops Snap In Console (tsmmc.msc).

Maintaining visual text

Yujira — Fri, 13 May 2011 17:44:52 GMT

Revision 4 posted to Worksoft Certify Product Wiki by Yujira on 5/13/2011 12:44:52 PM

Maintaining visual text

Filed under: Visual context

These tools include:

- RealVNC VNC tool

- Microsoft's Remote Desktops Snap In Console (tsmmc.msc).

Maintaining visual text

Yujira — Fri, 13 May 2011 17:44:51 GMT

Revision 3 posted to Worksoft Certify Product Wiki by Yujira on 5/13/2011 12:44:51 PM

Maintaining visual text

Filed under: Visual context

These tools include:

- RealVNC VNC tool

- [[certify:Microsoft's Remote Desktops Snap In Console|MicrosoftMicrosoft's Remote Desktops Snap In Console]] Console (tsmmc.msc).

Maintaining visual text

Yujira — Fri, 13 May 2011 17:35:06 GMT

Revision 2 posted to Worksoft Certify Product Wiki by Yujira on 5/13/2011 12:35:06 PM

Maintaining visual text

Filed under: Visual context

These tools include:

- RealVNC VNC tool

- Microsoft[[certify:Microsoft's Remote Desktops Snap In Console Console|Microsoft's Remote Desktops Snap In Console]] (tsmmc.msc).

Maintaining visual text

Yujira — Fri, 13 May 2011 17:34:52 GMT

Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 5/13/2011 12:34:52 PM

These tools include:

- RealVNC VNC tool

- Microsoft's Remote Desktops Snap In Console (tsmmc.msc).

Certify command line options

Yujira — Fri, 20 Jan 2012 20:05:31 GMT

Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/20/2012 2:05:31 PM

Certify command line options

Filed under: Batch execution, Certify command line, Batch process

Certify command line allows Certify to be run unattended.

Usage:
Certify /UseCertifyConfig+ /Project="Source Project" /Process=MyProcess /logstep
mode=LogAllSteps /user=admin user=usernname /password=password

/attribute:<string> Format is Name|Value Name|Value (short form /Attribute)
/authentication[+|-] Windows Authentication Mode (optional) - Default value is false. (short form /Authentication)

/capturescreenon:<string>        CaptureNone/CaptureAbortedSteps/CaptureFailedSteps (optional) - Default value is CaptureNone.
/certifyconnecturl:<string>         Certify Connect URL (optional).
/createoutputlocation[+|-]            false/true (optional) - Default value is false. (short form /CreateOutputLocation)
/datasourceconfigurationname:<string> Certify Connect Data Source Configuration Name (optional).
/dbname:<string>                      database name.
/dbpassword:<string>                database user password.
/dbserver:<string>                     database server name.
/dbuser:<string>                       database user name.
/disablelogging[+|-]                   false/true (optional) - Default value is false.
/help:<string>                         Show usage.
/layout:<string>                       Fully qualified certify layout name (optional).
/logstepmode:<string>             LogAllSteps/LogAbortedSteps/LogFailedSteps (optional) - Default value is LogAllSteps.
/outputfile:<string>                   Output Xml FileName (optional) - Default value is blank. (
/outputlocation:<string>           fully qualified certify log folder name (optional).
/outputpdf:<string>                   Output PDF FileName (optional) - Default value is blank.
/outputpdftype:<string>             Output PDF Report Type (optional) - processexecution or processexecutionrecordset - Default is processexecution
/password:<string>                   certify user password (required).
/process:<string>                      fully qualified certify process name (required).
/processid:<string>                    process id (optional).
/project:<string>                      project name (required)
/qcresultxml:<string>                  QC Result XML FileName (optional) - Default value is blank.
/recordset:<string>                    certify record set name (optional).
/recordsetsmode:<string>               Read Only/Append/Clear and Append/Read and Update (optional) - Default value is
                                       Read Only
/screencapturemode:<string>            CaptureDeskTop/CaptureActiveWindow (optional) - Default value is CaptureDeskTop.
/stepdelay:<decimal>                   0-100 (optional) - Default value is 0.
/stoponfailure[+|-]                    false/true (optional) - Default value is false.
/title:<string>                        execution title (optional).
/usecertifyconfig[+|-]              false/true (optional) - Default value is false.
/useprocessdata[+|-]             false/true (optional) - Default value is false.
/user:<string>                      certify user name (required).
/verboses[+|-]                       false/true (optional) - Default value is false.
/xmloutputtype:<string>        PartialOutput/FullOutput (optional) -
                                       Default value is PartialOutput.

Certify command line options

Yujira — Wed, 17 Aug 2011 00:09:24 GMT

Revision 5 posted to Worksoft Certify Product Wiki by Yujira on 8/16/2011 7:09:24 PM

Certify command line options

Filed under: Batch execution, Certify command line, Batch process

Certify command line allows Certify to be run unattended.

/capturescreenon:<string>              <string>        CaptureNone/CaptureAbortedSteps/CaptureFailedSteps (optional) - Default value is CaptureNone.
/certifyconnecturl:<string>            <string>         Certify Connect URL (optional). (short form /ccurl)
/createoutputlocation[+|-]            false/true (optional) - Default value is false. (short form /CreateOutputLocation)
/datasourceconfigurationname:<string> Certify Connect Data Source Configuration Name (optional). (short form /dscn)
/dbname:<string>                      database name.
/dbpassword:<string>              <string>                database user password.
/dbserver:<string>                    <string>                     database server name.
/dbuser:<string>                       database user name.
/disablelogging[+|-]                   false/true (optional) - Default value is false.
/help:<string>                           show <string>                         Show usage.
/layout:<string>                       fully Fully qualified certify layout name (optional).
/logstepmode:<string>             LogAllSteps/LogAbortedSteps/LogFailedSteps (optional) - Default value is LogAllSteps.
/outputfile:<string>                   Output Xml FileName (optional) - Default value is blank. (
/outputlocation:<string>               <string>           fully qualified certify log folder name (optional).
/outputpdf:<string>                    <string>                   Output PDF FileName (optional) - Default value is blank.
/outputpdftype:<string>             Output PDF Report Type (optional) - processexecution or processexecutionrecordset - Default is processexecution
/password:<string>                     <string>                   certify user password (required). required).
/process:<string>                      fully qualified certify process name (required).
/processid:<string>                    process id (optional). (short form /pid)
/project:<string>                      project name (required). (short form /Project)required)
/qcresultxml:<string>                 <string>                  QC Result XML FileName (optional) - Default value is blank.
/recordset:<string>                    certify record set name (optional).
/recordsetsmode:<string>            <string>               Read Only/Append/Clear and Append/Read and Update (optional) - Default value is
                                       Read Only
/screencapturemode:<string>      <string>            CaptureDeskTop/CaptureActiveWindow (optional) - Default value is CaptureDeskTop.
/stepdelay:<decimal>           <decimal>                   0-100 (optional) - Default value is 0.
/stoponfailure[+|-]                    false/true (optional) - Default value is false.
/title:<string>                        execution title (optional).
/usecertifyconfig[+|-]              false/true (optional) - Default value is false.
/useprocessdata[+|-]             false/true (optional) - Default value is false.
/user:<string>                      certify user name (required).required).
/verboses[+|-]                       false/true (optional) - Default value is false.
/xmloutputtype:<string>                <string>        PartialOutput/FullOutput (optional) -
                                       Default value is PartialOutput.
@<file>                                Read response file for more options

Certify command line options

Yujira — Thu, 28 Oct 2010 23:17:46 GMT

Revision 4 posted to Worksoft Certify Product Wiki by Yujira on 10/28/2010 6:17:46 PM

Certify command line argumentsoptions

Filed under: Batch execution, Certify command line, Batch process

Certify command line allows Certify to be run unattended.

Usage:
Certify /UseCertifyConfig+ /Project="Source Project" /Process=MyProcess /logstep
mode=LogAllSteps /user=admin /password=password

/attribute:<string>                    Format is Name|Value Name|Value
/authentication[+|-]                   Windows Authentication Mode (optional) - Default value is false.
/capturescreenon:<string>              CaptureNone/CaptureAbortedSteps/CaptureFailedSteps (optional) - Default value is CaptureNone.
/certifyconnecturl:<string>            Certify Connect URL (optional). (short form /ccurl)
/createoutputlocation[+|-]             false/true (optional) - Default value is false. (short form /CreateOutputLocation)
/datasourceconfigurationname:<string> Certify Connect Data Source Configuration Name (optional). (short form /dscn)
/dbname:<string>                      database name.
/dbpassword:<string>              database user password.
/dbserver:<string>                    database server name.
/dbuser:<string>                       database user name.
/disablelogging[+|-]                   false/true (optional) - Default value is false.
/help:<string>                           show usage.
/layout:<string>                       fully qualified certify layout name (optional).
/logstepmode:<string>             LogAllSteps/LogAbortedSteps/LogFailedSteps (optional) - Default value is LogAllSteps.
/outputfile:<string>                   Output Xml FileName (optional) - Default value is blank.
/outputlocation:<string>               fully qualified certify log folder name (optional).
/outputpdf:<string>                    Output PDF FileName (optional) - Default value is blank.
/password:<string>                     certify user password (required).
/process:<string>                      fully qualified certify process name (required).
/processid:<string>                    process id (optional). (short form /pid)
/project:<string>                      project name (required). (short form /Project)
/qcresultxml:<string>                 QC Result XML FileName (optional) - Default value is blank.
/recordset:<string>                    certify record set name (optional).
/recordsetsmode:<string>            Read Only/Append/Clear and Append/Read and Update (optional) - Default value is Read Only
/screencapturemode:<string>      CaptureDeskTop/CaptureActiveWindow (optional) - Default value is CaptureDeskTop.
/stepdelay:<decimal>           0-100 (optional) - Default value is 0.
/stoponfailure[+|-]                false/true (optional) - Default value is false.
/title:<string>                        execution title (optional).
/usecertifyconfig[+|-]           false/true (optional) - Default value is false.
/useprocessdata[+|-]           false/true (optional) - Default value is false.
/user:<string>                      certify user name (required).
/verboses[+|-]                         false/true (optional) - Default value is false.
/xmloutputtype:<string>                PartialOutput/FullOutput (optional) - Default value is PartialOutput.
@<file>                                Read response file for more options

Certify command line arguments

Yujira — Thu, 28 Oct 2010 23:07:35 GMT

Revision 3 posted to Worksoft Certify Product Wiki by Yujira on 10/28/2010 6:07:35 PM

Certify command line arguments

Filed under: Batch execution, Certify command line, Batch process

Certify command line allows Certify to be run unattended.

Certify command line

Yujira — Mon, 21 Jun 2010 22:22:57 GMT

Revision 2 posted to Worksoft Certify Product Wiki by Yujira on 6/21/2010 5:22:57 PM

Certify command line

Filed under: Batch execution, Certify command line, Batch process

Certify command line allows Certify to be run unattended.

Certify command line

Yujira — Wed, 14 Apr 2010 00:22:31 GMT

Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 4/13/2010 7:22:31 PM

Certify command line allows Certify to be run unattended.

Application has failed to start error

Yujira — Thu, 19 Jan 2012 16:10:03 GMT

Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/19/2012 10:10:03 AM

Problem: When starting Certify, the user gets the message

Root cause: There is something wrong with the Worksoft.Certify.exe.config file in the <Installation path>\Worksoft\Certify\Client folder. It is either blank or corrupted.

Solution: Remove or rename the file and start Certify. Certify will prompt the user with a dialog to enter the configuration information. Once the user clicks save, a new Worksoft.Certify.exe.config file will be created.

What's New in Worksoft Certify

Yujira — Thu, 19 Jan 2012 02:06:59 GMT

Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/18/2012 8:06:59 PM

What's New in Worksoft Certify

Filed under: Certify

New features for Worksoft Certify version 8.6.0

- Pause button added to Certify Livetouch

- Masked variables now mask the values in the results as well.

- Support for Internet Explorer 8.0 added

- Ability to select steps in the Process and add variables to layout automatically.

- Ability to use Livetouch to add steps across multiple screens

- File compare action

- Application version security

- Ability to temporary lock and unlock processes, recordsets and layouts to prevent other users from making changes.

- Ability to view the Certify log file

- Added three new .NET Window actions:

Find and Click
Find and Store Property
Find and Verify Property

- Added three new SAP Table actions:

Select Column
Store Column Title
Verify Column Title

- Added the Flex interface

- New SAP BarChart class (limited actions)

New features for Worksoft Certify version 8.5.1

- Application version security added

- Added a read-only option to the New Attribute and Edit Attribute dialog boxes.

- Added a new screen capture option to capture screencapture for all steps. (Note: This may require a larger Certify database)

- Added a Security option to requirements

- The Activate action activates the SAP window to reset its size according to user specifications.

- The Store Window Caption stores the window caption of a specified SAP window.

- The Verify Window Caption allows you to read and compare the window caption of a specified SAP window to user-provided criteria and text.

- Added two new SAP Table actions:

Page Up
Page Down

What's New

Yujira — Thu, 19 Jan 2012 02:03:48 GMT

Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 1/18/2012 8:03:48 PM

New features for Worksoft Certify version 8.6.0

- Pause button added to Certify Livetouch

- Masked variables now mask the values in the results as well.

- Support for Internet Explorer 8.0 added

- Ability to select steps in the Process and add variables to layout automatically.

- Ability to use Livetouch to add steps across multiple screens

- File compare action

- Application version security

- Ability to temporary lock and unlock processes, recordsets and layouts to prevent other users from making changes.

- Ability to view the Certify log file

- Added three new .NET Window actions:

Find and Click
Find and Store Property
Find and Verify Property

- Added three new SAP Table actions:

Select Column
Store Column Title
Verify Column Title

- Added the Flex interface

- New SAP BarChart class (limited actions)

New features for Worksoft Certify version 8.5.1

- Application version security added

- Added a read-only option to the New Attribute and Edit Attribute dialog boxes.

- Added a new screen capture option to capture screencapture for all steps. (Note: This may require a larger Certify database)

- Added a Security option to requirements

- The Activate action activates the SAP window to reset its size according to user specifications.

- The Store Window Caption stores the window caption of a specified SAP window.

- The Verify Window Caption allows you to read and compare the window caption of a specified SAP window to user-provided criteria and text.

- Added two new SAP Table actions:

Page Up
Page Down

Troubleshoot Certify Impact Installation

Ravichandra — Tue, 17 Jan 2012 10:26:44 GMT

Current revision posted to Worksoft Certify Product Wiki by Ravichandra on 1/17/2012 4:26:44 AM

Troubleshoot Certify Impact Installation

Problem #1: After installing Certify Impact, the user gets a 403.14 error when they try to browse Certify impact

Root cause: Directory browsing is not enabled

Solution: Enable the directory browsing for the virtual directory

To resolve this problem, follow these steps:

a. Start IIS Manager. To do this, click Start, click Run, type inetmgr.exe, and then click OK.

b. In IIS Manager, expand server name, expand Web sites, and then click the Web site that you want to modify.

c. In Features view, double-click Directory Browsing

d. In the Actions pane, click Enable

Problem #2: With IIS 7.0, you may also encounter "Server error: HTTP Error 404.2 - Not Found"

Root cause: The cause & resolution for this problem are described in this Microsoft support bulletin.

Solution: To resolve this issue, configure the restriction on the ISAPI and CGI Restrictions page to allow the requested ISAPI resource or the requested CGI resource.

To do this, follow these steps:

a. Click Start, type Inetmgr in the Start Search box, and then click Inetmgr in the Programs list.

Note: If you are prompted for an administrator password or for confirmation, type the password, or click Continue.

b. Locate the level that you want to configure.

c. In Features view, double-click ISAPI and CGI Restrictions.

d. Right-click on the restriction that restricts the requested ISAPI resource or the requested CGI resource and click on Allow.

Troubleshoot Certify Impact Installation

Ravichandra — Tue, 17 Jan 2012 10:24:56 GMT

Revision 7 posted to Worksoft Certify Product Wiki by Ravichandra on 1/17/2012 4:24:56 AM

Troubleshoot Certify Impact Installation

Problem #1: After installing Certify Impact, the user gets a 403.14 error when they try to browse Certify impact

Root cause: Directory browsing is not enabled

Solution: Enable the directory browsing for the virtual directory

To resolve this problem, follow these steps:

a. Start IIS Manager. To do this, click Start, click Run, type inetmgr.exe, and then click OK.
b. In IIS Manager, expand server name, expand Web sites, and then click the Web site that you want to modify.
c. In Features view, double-click Directory Browsing<o:p></o:p>

<o:p></o:p>

<o:p></o:p><o:p>d. <o:p><o:p>

d. In the Actions pane, click Enable</o:p></o:p></o:p><o:p></o:p>

<o:p></o:p>

Problem #2: With IIS 7.0, you may also encounter "Server error: HTTP Error 404.2 - Not Found"

Root cause: The cause & resolution for this problem are described in this Microsoft support bulletin.

Solution: To resolve this issue, configure the restriction on the ISAPI and CGI Restrictions page to allow the requested ISAPI resource or the requested CGI resource.

To do this, follow these steps: <o:p></o:p>

b. Locate the level that you want to configure.<o:p></o:p>

<o:p></o:p>

c. In Features view, double-click double-click ISAPI and CGI Restrictions.

d. Right-click on the restriction that restricts the requested ISAPI resource or the requested CGI resource and click on Allow.

Troubleshoot Certify Impact Installation

Ravichandra — Tue, 17 Jan 2012 10:11:16 GMT
Revision 6 posted to Worksoft Certify Product Wiki by Ravichandra on 1/17/2012 4:11:16 AM

Troubleshoot Certify Impact Installation

Problem #1: After installing Certify Impact, the user gets a 403.14 error when they try to browse Certify impact

Root cause: Directory browsing is not enabled

Solution: Enable the directory browsing for the virtual directory

To resolve this problem, follow these steps:

Start IIS Manager. To do this, click Start, click Run, type inetmgr.exe, and then click OK.

In IIS Manager, expand server name, expand Web sites, and then click the Web site that you want to modify.

In Features view, double-click Directory Browsing<o:p></o:p>

<o:p></o:p>

<o:p></o:p><o:p>d. <o:p><o:p>In the Actions pane, click Enable</o:p></o:p></o:p><o:p></o:p>

<o:p></o:p>

Problem #2: With IIS 7.0, you may also encounter "Server error: HTTP Error 404.2 - Not Found"

Root cause: The cause & resolution for this problem are described in this Microsoft support bulletin.

Solution: To resolve this issue, configure the restriction on the ISAPI and CGI Restrictions page to allow the requested ISAPI resource or the requested CGI resource.

<o:p></o:p>

<o:p></o:p>c.       In Features view, double-click ISAPI and CGI Restrictions.

d.      Right-click on the restriction that restricts the requested ISAPI resource or the requested CGI resource and click on Allow.

To do this, follow these steps: <o:p></o:p>

a.       Click Start, type Inetmgr in the Start Search box, and then click Inetmgr in the Programs list.

Note: If you are prompted for an administrator password or for confirmation, type the password, or click Continue.<o:p></o:p>

b.      Locate the level that you want to configure.<o:p></o:p>

<o:p></o:p>

<o:p></o:p>c.       In Features view, double-click ISAPI and CGI Restrictions.

d.      Right-click on the restriction that restricts the requested ISAPI resource or the requested CGI resource and click on Allow.

Troubleshoot Certify Impact Installation

Ravichandra — Tue, 17 Jan 2012 10:05:01 GMT
Revision 5 posted to Worksoft Certify Product Wiki by Ravichandra on 1/17/2012 4:05:01 AM

Troubleshoot Certify Impact Installation

Problem #1: After installing Certify Impact, the user gets a 403.14 error when they try to browse Certify impact

Root cause: Directory browsing is not enabled<o:p></o:p>

Solution: Enable the directory browsing for the virtual directory<o:p></o:p>

To resolve this problem, follow these steps:

Start IIS Manager. To do this, click Start, click Run, type inetmgr.exe, and then click OK.

In IIS Manager, expand server name, expand Web sites, and then click the Web site that you want to modify.

In Features view, double-click Directory Browsing<o:p></o:p>

<o:p></o:p>

<o:p></o:p><o:p>d. <o:p>d. <o:p>In the Actions pane, click Enable.<o:p></o:p></o:p></o:p></o:p><o:p></o:p>

<o:p></o:p>

Problem #2: With IIS 7.0, you may also encounter "Server error: HTTP Error 404.2 - Not Found"<o:p></o:p>"

Root cause: The cause & resolution for this problem are described in this Microsoft support bulletin. <o:p></o:p>

Solution: To resolve this issue, configure the restriction on the ISAPI and CGI Restrictions page to allow the requested ISAPI resource or the requested CGI resource.

<o:p></o:p>

<o:p></o:p>c. In Features view, double-click ISAPI and CGI Restrictions.

d. Right-click on the restriction that restricts the requested ISAPI resource or the requested CGI resource and click on Allow.

To do this, follow these steps: <o:p></o:p>

b. Locate the level that you want to configure.<o:p></o:p>

<o:p></o:p>

c. In Features view, double-click ISAPI and CGI Restrictions.<o:p></o:p>

d. Right-click on the restriction that restricts the requested ISAPI resource or the requested CGI resource and click on Allow.

Troubleshoot Certify Impact Installation

Ravichandra — Tue, 17 Jan 2012 09:55:58 GMT
Revision 4 posted to Worksoft Certify Product Wiki by Ravichandra on 1/17/2012 3:55:58 AM

Troubleshoot Certify Impact Installation

Problem #1: After installing Certify Impact, the user gets a 403.14 error when they try to browse Certify impact<o:p></o:p>

Root cause: Directory browsing is not enabled<o:p></o:p>

Solution: Enable the directory browsing for the virtual directory<o:p></o:p>

To resolve this problem, follow these steps:

Start IIS Manager. To do this, click Start, click Run, type inetmgr.exe, and then click OK.

In IIS Manager, expand server name, expand Web sites, and then click the Web site that you want to modify.

In Features view, double-click Directory Browsing<o:p></o:p>

<o:p></o:p>

<o:p>d. In the Actions pane, click Enable.<o:p></o:p></o:p>
<o:p></o:p>

<o:p></o:p>

Problem #2: With IIS 7.0, you may also encounter "Server error: HTTP Error 404.2 - Not Found"<o:p></o:p>

Root cause: The cause & resolution for this problem are described in this Microsoft support bulletin. <o:p></o:p>

Solution: To resolve this issue, configure the restriction on the ISAPI and CGI Restrictions page to allow the requested ISAPI resource or the requested CGI resource.

To do this, follow these steps: <o:p></o:p>

a.       Click Start, type Inetmgr in the Start Search box, and then click Inetmgr in the Programs list.

Note: If you are prompted for an administrator password or for confirmation, type the password, or click Continue.<o:p></o:p>

b.      Locate the level that you want to configure.<o:p></o:p>

<o:p></o:p>

c.       In Features view, double-click ISAPI and CGI Restrictions.<o:p></o:p>

d.      Right-click on the restriction that restricts the requested ISAPI resource or the requested CGI resource and click on Allow.<o:p></o:p>

Troubleshoot Certify Impact Installation

Ravichandra — Tue, 17 Jan 2012 09:48:57 GMT
Revision 3 posted to Worksoft Certify Product Wiki by Ravichandra on 1/17/2012 3:48:57 AM

Troubleshoot Certify Impact Installation

Problem #1: After installing Certify Impact, the user gets a 403.14 error when they try to browse Certify impact<o:p></o:p>

Root cause: Directory browsing is not enabled<o:p></o:p>

Solution: Enable the directory browsing for the virtual directory<o:p></o:p>

To resolve this problem, follow these steps:

Start IIS Manager. To do this, click Start, click Run, type inetmgr.exe, and then click OK.

In IIS Manager, expand server name, expand Web sites, and then click the Web site that you want to modify.

In Features view, double-click Directory Browsing<o:p></o:p>

<o:p></o:p>

<o:p>   d. In the Actions pane, click Enable.<o:p></o:p></o:p>
<o:p></o:p>

<o:p></o:p>

Problem #2: With IIS 7.0, you may also encounter "Server error: HTTP Error 404.2 - Not Found""<o:p></o:p>

Root cause: The cause & resolution for this problem are described in this Microsoft support bulletin. <o:p></o:p>

Solution: To resolve this issue, configure the restriction on the ISAPI and CGI Restrictions page to allow the requested ISAPI resource or the requested CGI resource.

To do this, follow these steps: <o:p></o:p>

a.       Click Start, type Inetmgr in the Start Search box, and then click Inetmgr in the Programs list.

Note: If you are prompted for an administrator password or for confirmation, type the password, or click Continue.<o:p></o:p>

b.      Locate the level that you want to configure.<o:p></o:p>

<o:p></o:p>

c.       In Features view, double-click ISAPI and CGI Restrictions.<o:p></o:p>

d.      Right-click on the restriction that restricts the requested ISAPI resource or the requested CGI resource and click on Allow.<o:p></o:p>

Troubleshoot Certify Impact Installation

Yujira — Tue, 03 Jan 2012 23:21:12 GMT
Revision 2 posted to Worksoft Certify Product Wiki by Yujira on 1/3/2012 5:21:12 PM

Troubleshoot Certify Impact Installation

Problem #1: After installing Certify Impact, the user gets a 403.14 error when they try to browse Certify impact

Root cause: Directory browsing is not enabled

Solution: Enable the directory browsing for the virtual directory

Problem #2: With IIS 7.0, you may also encounter "Server error: HTTP Error 404.2 - Not Found"

Root cause: The cause & resolution for this problem are described in this Microsoft support bulletin.

Solution: To resolve this issue, configure the restriction on the ISAPI and CGI Restrictions page to allow the requested ISAPI resource or the requested CGI resource.

Troubleshoot Certify Impact Installation

Yujira — Tue, 03 Jan 2012 23:20:26 GMT
Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 1/3/2012 5:20:26 PM

Problem #1: After installing Certify Impact, the user gets a 403.14 error when they try to browse Certify impact

Root cause: Directory browsing is not enabled

Solution: Enable the directory browsing for the virtual directory

Problem #2: With IIS 7.0, you may also encounter "Server error: HTTP Error 404.2 - Not Found"

Root cause: The cause & resolution for this problem are described in this Microsoft support bulletin.

Solution: To resolve this issue, configure the restriction on the ISAPI and CGI Restrictions page to allow the requested ISAPI resource or the requested CGI resource.

How to remove BHO loader

Yujira — Mon, 16 Jan 2012 19:15:03 GMT
Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/16/2012 1:15:03 PM

How to remove BHO loader

Filed under: Certify HTML interface, Internet Explorer 9.0

Certify 8.6.0 does not currently support Internet Explorer 9.0.

If Certify 8.6.0, is installed on a machine with Internet Explorer 9.0, there is a chance that Internet Explorer will generate an error. At that point, it is best to remove the BHO loader, which will render the Certify HTML interface unusable but will eliminate the problem with the Internet Explorer 9.0.

Here's how:

1. In IE go to Tools|Internet Options and then select the Programs tab.

2. Click the Manage Add-Ons button.

3. Make sure that the "currently loaded add-ons" is selected.

4. Find our BHO in the list: "Web Loader Class".

5. Select it and click the Disable button.

6. Then hit the Close button on this dialog and OK to the Internet Options dialog, restart IE, and our BHO will no longer be a problem.

There is no need to completely remove it from the computer.

How to remove BHO loader

Yujira — Mon, 16 Jan 2012 16:57:17 GMT
Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 1/16/2012 10:57:17 AM

Certify 8.6.0 does not currently support Internet Explorer 9.0.

If Certify 8.6.0, is installed on a machine with Internet Explorer 9.0, there is a chance that Internet Explorer will generate an error. At that point, it is best to remove the BHO loader, which will render the Certify HTML interface unusable but will eliminate the problem with the Internet Explorer 9.0.

Here's how:

1. In IE go to Tools|Internet Options and then select the Programs tab.

2. Click the Manage Add-Ons button.

3. Make sure that the "currently loaded add-ons" is selected.

4. Find our BHO in the list: "Web Loader Class".

5. Select it and click the Disable button.

6. Then hit the Close button on this dialog and OK to the Internet Options dialog, restart IE, and our BHO will no longer be a problem.

There is no need to completely remove it from the computer.

How does Execution manager execute tests on a remote machine

Yujira — Mon, 16 Jan 2012 16:54:11 GMT
Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/16/2012 10:54:11 AM

ow How does Execution manager execute tests on a remote machine

For each remote machine, the Certify Client must be installaed and the Execution Manager agent is required. Also the machine must be set up to be Lights out ready, i.e., Tests can be run unattended with visual context (not in the background).

ow does Execution manager execute tests on a remote machine

Yujira — Sun, 15 Jan 2012 23:48:14 GMT
Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 1/15/2012 5:48:14 PM

For each remote machine, the Certify Client must be installaed and the Execution Manager agent is required. Also the machine must be set up to be Lights out ready, i.e., Tests can be run unattended with visual context (not in the background).

SAP GUI hangs during execution

Yujira — Sun, 15 Jan 2012 22:41:55 GMT
Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/15/2012 4:41:55 PM

To monitor the memory usage of the SAP GUI client during execution, please use the following steps.

First, you must have SAP GUI client running or you will not see SAPGUI.exe as a process instance choice.

The following steps will explain how to use Performance Monitor to determine the amount of memory being used during execution.

Start the analysis process for a report so that runevent.exe will be listed as an available process.

Open Performance Monitor (it can be opened by typing perfmon.exe from the command line).

Under Performance Logs and Alerts, select counter logs.

In the right panel, right-click and select New Log settings.

Assign (type) the name of the new log.

Select add counter.

Select the following:

The Certify Client machine (or in case of Citrix, the Citrix server).

Performance Object: Process

Counter as Private Bytes

Instance as SAPGUI.exe

Click Apply to save.

Certify Process reporting (BPP)

Yujira — Sun, 15 Jan 2012 01:22:55 GMT
Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 7:22:55 PM

Certify Process reporting (BPP)

Filed under: Certify BPP 9.0

Certify Process Reporting 9.0 is the latest version of Certify BPP (Process Reporting).

This version of Certify BPP no longer requires Worksoft Certify Connect. However, it requires Worksoft Certify 8.6.0.305 patch and up.

FAQ:

- [[certify:How to create a MergeField for a BPP template|How to create a MergeField for a BPP template]]

- Email notification is not sent

- Need default Word template for Microsoft Word 2003

- [[certify:Please show me a simple example of how to list all child processes with the their status|Please show me a simple example of how to list all child processes with the their status]]

- [[certify:What are the available fields for Business Process Reporting|What are the available fields for Business Process Reporting]]?

- [[certify:Nested Tables|Certify Process Reporting (BPP) Nested Tables]]

- [[certify:Adding screenshots to the Certify Process Reporting report|Adding screenshots to the Certify Process Reporting report]]

For more information regarding Microsoft Word merge fields, we recommend these websites:

http://office.microsoft.com/en-us/publisher-help/insert-merge-fields-HP001022258.aspx

https://wiki.brown.edu/confluence/display/CISDOC/Word+2007+-+Mail+Merges,+Merge+Fields+and+Rules

Certify Process reporting (BPP)

Yujira — Sat, 14 Jan 2012 23:44:37 GMT
Revision 7 posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 5:44:37 PM

Certify Process reporting (BPP)

Filed under: Certify BPP 9.0

Certify Process Reporting 9.0 is the latest version of Certify BPP (Process Reporting).

This version of Certify BPP no longer requires Worksoft Certify Connect. However, it requires Worksoft Certify 8.6.0.305 patch and up.

FAQ:

- [[certify:How to create a MergeField for a BPP template|How to create a MergeField for a BPP template]]

- Email notification is not sent

- Need default Word template for Microsoft Word 2003

- [[certify:Please show me a simple example of how to list all child processes with the their status|Please show me a simple example of how to list all child processes with the their status]]

- [[certify:What are the available fields for Business Process Reporting|What are the available fields for Business Process Reporting]]?

- [[certify:Nested Tables|Certify Process Reporting (BPP) Nested Tables]]

- [[certify:Adding screenshots to the Certify Process Reporting report|Adding screenshots to the Certify Process Reporting report]]

Certify Process reporting (BPP)

Yujira — Sat, 14 Jan 2012 23:25:10 GMT
Revision 6 posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 5:25:10 PM

Certify Process reporting (BPP)

Filed under: Certify BPP 9.0

Certify Process Reporting 9.0 is the latest version of Certify BPP (Process Reporting).

This version of Certify BPP no longer requires Worksoft Certify Connect. However, it requires Worksoft Certify 8.6.0.305 patch and up.

FAQ:

- [[certify:How to create a MergeField for a BPP template|How to create a MergeField for a BPP template]]

- Email notification is not sent

- Need default Word template for Microsoft Word 2003

- [[certify:Please show me a simple example of how to list all child processes with the their status|Please show me a simple example of how to list all child processes with the their status]]

- [[certify:What are the available fields for Business Process Reporting|What are the available fields for Business Process Reporting]]?

Certify Process reporting (BPP)

Yujira — Sat, 14 Jan 2012 22:41:07 GMT
Revision 5 posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 4:41:07 PM

Certify Process reporting (BPP)

Filed under: Certify BPP 9.0

Certify Process Reporting 9.0 is the latest version of Certify BPP (Process Reporting).

This version of Certify BPP no longer requires Worksoft Certify Connect. However, it requires Worksoft Certify 8.6.0.305 patch and up.

FAQ:

- [[certify:How to create a MergeField for a BPP template|How to create a MergeField for a BPP template]]

- Email notification is not sent

- Need default Word template for Microsoft Word 2003

- [[certify:Please show me a simple example of how to list all child processes with the their status|Please show me a simple example of how to list all child processes with the their status]]

Certify Process reporting (BPP)

Yujira — Sat, 14 Jan 2012 22:25:41 GMT
Revision 4 posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 4:25:41 PM

Certify Process reporting (BPP)

Filed under: Certify BPP 9.0

Certify Process Reporting 9.0 is the latest version of Certify BPP (Process Reporting).

This version of Certify BPP no longer requires Worksoft Certify Connect. However, it requires Worksoft Certify 8.6.0.305 patch and up.

FAQ:

- [[certify:How to create a MergeField for a BPP template|How to create a MergeField for a BPP template]]

- Email notification is not sent

- Need default Word template for Microsoft Word 2003

Certify Process reporting (BPP)

Yujira — Sat, 14 Jan 2012 22:23:48 GMT
Revision 3 posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 4:23:48 PM

Certify BPP Process reporting (BPP)

Filed under: Certify BPP 9.0

Certify Process Reporting 9.0 is the latest version of Certify BPP (Process Reporting).

This version of Certify BPP no longer requires Worksoft Certify Connect. However, it requires Worksoft Certify 8.6.0.305 patch and up.

Certify BPP reporting

Yujira — Sat, 14 Jan 2012 22:23:21 GMT
Revision 2 posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 4:23:21 PM

Certify BPP reporting

Certify Process Reporting 9.0 is the latest version of Certify BPP (Process Reporting).

This version of Certify BPP no longer requires Worksoft Certify Connect. However, it requires Worksoft Certify 8.6.0.305 patch and up.

Certify BPP reporting

Yujira — Thu, 22 Dec 2011 20:50:42 GMT
Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 12/22/2011 2:50:42 PM

Certify Process Reporting 9.0 is the latest version of Certify BPP (Process Reporting).

This version of Certify BPP no longer requires Worksoft Certify Connect.

An example of how to list all child processes with the their status

Yujira — Sat, 14 Jan 2012 23:51:09 GMT
Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 5:51:09 PM

An example of how to list all child processes with the their status

Filed under: Certify BPP 9.0

Below is a very simple example of how to set up a report template in Certify Process Reporting (BPP). Please note that all fields with <<brackets>> are actually MergeFields in MS Word. Also to set up a LogProcess table, the TableStart name must be "ExecutedProcesses".

Cloud Book publisher

Title: «ResultsSummaryTitle»

«TableStart:ExecutedProcesses»

Process Name: «LogProcessName»

Folder: «LogProcessFolder»

Recordset Level: «LogProcessOutlineLevel»

Status: «LogprocessStatus»

«TableEnd:ExecutedProcesses»

Copyright 2012

Next, you'll need to upload the Word template and map the fields in Certify Process Reporting. Please note the the namespace LogProcess must be used for this particular table:

An excerpt of this report is shown below:

Please note that both processes "Large_compare" and "Large_compare duplicate" were ran with recordsets (thus the conflicting results).

An example of how to list all child processes with the their status

Yujira — Sat, 14 Jan 2012 22:53:02 GMT
Revision 3 posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 4:53:02 PM

An example of how to list all child processes with the their status

Filed under: Certify BPP 9.0

Below is a very simple example of how to set up a report template in Certify Process Reporting (BPP). Please note that all fields with <<brackets>> are actually MergeFields in MS Word. Also to set up a LogProcess table, the TableStart name must be "ExecutedProcesses".

Cloud Book publisher

Title: «ResultsSummaryTitle»

«TableStart:ExecutedProcesses»

Process Name: «LogProcessName»

Folder: «LogProcessFolder»

Recordset Level: «LogProcessOutlineLevel»

Status: «LogprocessStatus»

«TableEnd:ExecutedProcesses»

Copyright 2012

Next, you'll need to upload the Word template and map the fields in Certify Process Reporting:

An excerpt of this report is shown below:

Please note that both processes "Large_compare" and "Large_compare duplicate" were ran with recordsets (thus the conflicting results).

An example of how to list all child processes with the their status

Yujira — Sat, 14 Jan 2012 22:51:46 GMT
Revision 2 posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 4:51:46 PM

Please show me a simple An example of how to list all child processes with the their status

Filed under: Certify BPP 9.0

Below is a very simple example of how to set up a report template in Certify Process Reporting (BPP). Please note that all fields with <<brackets>> are actually MergeFields in MS Word. Also to set up a LogProcess table, the TableStart name must be "ExecutedProcesses".

Cloud Book publisher

Title: «ResultsSummaryTitle»

«TableStart:ExecutedProcesses»

Process Name: «LogProcessName»

Folder: «LogProcessFolder»

Recordset Level: «LogProcessOutlineLevel»

Status: «LogprocessStatus»

«TableEnd:ExecutedProcesses»

Copyright 2012

Next, you'll need to upload the Word template and map the fields in Certify Process Reporting:

An excerpt of this report is shown below:

Please show me a simple example of how to list all child processes with the their status

Yujira — Sat, 14 Jan 2012 22:42:59 GMT
Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 4:42:59 PM

Below is a very simple example of how to set up a report template in Certify Process Reporting (BPP). Please note that all fields with <<brackets>> are actually MergeFields in MS Word. Also to set up a LogProcess table, the TableStart name must be "ExecutedProcesses".

Cloud Book publisher

Title: «ResultsSummaryTitle»

«TableStart:ExecutedProcesses»

Process Name: «LogProcessName»

Folder: «LogProcessFolder»

Recordset Level: «LogProcessOutlineLevel»

Status: «LogprocessStatus»

«TableEnd:ExecutedProcesses»

Copyright 2012

Adding screenshots to the Certify Process Reporting report

Yujira — Sat, 14 Jan 2012 23:50:10 GMT
Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 5:50:10 PM

Adding screenshots to the Certify Process Reporting report

In order to add a ScreenCapture to a Certify Process Report (BPP), one needs to add a MergeField with the name Image:ScreenCaptureURL (in a Table for the namespace TestStep).

«Image:ScreenCaptureURL»

For example ,

«Image:ScreenCaptureURL» see the wiki article on Nested Tables.

Adding screenshots to the Certify Process Reporting report

Yujira — Sat, 14 Jan 2012 23:49:20 GMT
Revision 1 posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 5:49:20 PM

In order to add a ScreenCapture to a Certify Process Report (BPP), one needs to add a MergeField with the name Image:ScreenCaptureURL (in a Table for the namespace TestStep).

For example,

«Image:ScreenCaptureURL»

Nested Tables

Yujira — Sat, 14 Jan 2012 23:46:32 GMT
Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 5:46:32 PM

The user can create nested tables in a Certify Process Reporting. Not all namespaces can be used in a nested table. The combination that most users find useful are Windows and Steps.

Please see the example below:

Cloud Book publisher

Title: «ResultsSummaryTitle»

«TableStart:Windows»

Window Name: «WindowName»

«TableStart:TestSteps»

StepProcessName: «StepProcessName»

«Image:ScreenCaptureURL»

Narrative: «Narrative»

«TableEnd:TestSteps»

«TableEnd:Windows»

Copyright 2012

What are the available fields for Business Process Reporting

Yujira — Sat, 14 Jan 2012 23:35:41 GMT
Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 5:35:41 PM

The following are examples of the data elements available.

It is best to name the MergeField similar to the Data elements so that the mapping of fields can be automatic. For example, the Merge field for the Project name should be called ProjectName. (If the names do not match, BPP will allow the user the opportunity to select the correct data element when the template is uploaded.)

Project

- Name

- Description

- Notes

Process (Root process)

- Name

- Description

- Folder

Results Summary

- Title

- Result status

- Result promoted

- Start time

- End time

- Elapsed time

- # Test steps

- # aborted steps

- # failed steps

- # passed steps

- # skipped steps

How to create a MergeField for a BPP template

Yujira — Sat, 14 Jan 2012 23:22:03 GMT
Current revision posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 5:22:03 PM

How to create a MergeField for a BPP template

Filed under: Certify BPP 9.0, Merge Field, MS Word

To create a Merge Field in MS word, start with a Word document that represents the report which you would like to see.

For values that need to be extracted from Certify, go to the Insert tab (in MS Word), click on Quick Parts and select Field.

Warning; Please use the method shown before. Do not use MailMerge wizard.

In the Field dialog,

- Select Category = (ALL)

- Field names = MergeField

- Enter the Field Namethat you want. It should be something you recognizePlease see the wiki article on Field Name for further information.C

Click ok

This will insert a Merge Field called NameOfProject ProjectName in your Word Project. Note that the merge field will appear in a label with << brackets >> such as:

<<NameOfProject>>

<<ProjectName>>

IMPORTANT: The label shown in the merge field and the name of the merge field must match. (After inserting a Merge Field into a Word document, Microsoft Word allows the user to edit the name in the label. Please leave the label name as-is.

Repeat this step for all the fields that is needed for the report.

Next, Save the Word document and upload the document into Certify Process Reporting (in the Design tab). The user will be prompt to map Certify data fields with the MergeFields in the Word document.

Once the Word document has been uploaded and the fields are mapped, then a Report can be generated. Please see the Certify Process Reporting (BPP) User Guide for more information.

How to create a MergeField for a BPP template

Yujira — Sat, 14 Jan 2012 22:38:13 GMT
Revision 3 posted to Worksoft Certify Product Wiki by Yujira on 1/14/2012 4:38:13 PM

How to create a MergeField for a BPP template

Filed under: Certify BPP 9.0, Merge Field, MS Word

To create a Merge Field in MS word, start with a Word document that represents the report which you would like to see.

For values that need to be extracted from Certify, go to the Insert tab (in MS Word), click on Quick Parts and select Field.

Warning; Please use the method shown before. Do not use MailMerge wizard.

In the Field dialog,

- Select Category = (ALL)

Field names = MergeField

Enter the Field Name that you want. It should be something you recognize. C

Click ok

This will insert a Merge Field called NameOfProject in your Word Project. Note that the merge field will appear in a label with << brackets >> such as:

<<NameOfProject>>

IMPORTANT: The label shown in the merge field and the name of the merge field must match. (After inserting a Merge Field into a Word document, Microsoft Word allows the user to edit the name in the label. Please leave the label name as-is.

Repeat this step for all the fields that is needed for the report.

Next, Save the Word document and upload the document into Certify Process Reporting (in the Design tab). The user will be prompt to map Certify data fields with the MergeFields in the Word document.

Once the Word document has been uploaded and the fields are mapped, then a Report can be generated. Please see the Certify Process Reporting (BPP) User Guide for more information.