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For a new installation or upgrade of SAP GUI client, sometimes the new SAP GUI client is no longer recognized by Certify.

Typical systems are SAP learn, Livetouch and Certify execution - no longer interact with the SAP GUI even when all the SAP GUI Client settings are correct. (However, Web Learn can still learn a web page on the Internet explorer).

For example, the SAP GUI might show the error message:


When this happens there are a number of things to try and see if SAP GUI can be changed to work with Certify:

1. Check the following registry (if they exist). Make sure that they are set to "1".




HKEY_LOCAL_MACHINE\Software\wow6432Node\SAP\SAPGUI\StartSaplogon =1

Note: You won't have to add these keys after installing SAP GUI.  Only one registry entry is typically required for any given machine.  Please find the correct key path on their machine which matches one of the key paths specified in the article and add the associated key name/value pair from the list into that key path.

2. Reinstall SAP GUI.

3. If you are using SAP GUI client 640, please upgrade SAP GUI to SAP GUI 710 patch 14 or higher.

If you try all of the above and the issue persists, please see the following KB article for additional configuration settings which might be causing this issue:
New Installation - Certify cannot find the SAP GUI session

If you are using Citrix Xenapp server to host Certify and SAP GUI, please also see the article on Citrix Xenapp configuration